( 2020) found that consumers’ intention to use e-wallet is strongly affected by knowledge about riba (interest or usury) in a Muslim case. Previous research on the usage of e-wallets in specific and mobile payment, in general, resulted in various findings. However, if compared to Indonesia, e-wallet adoption in Malaysia is still in its infancy (PWC, 2018). On the other hand, BoostPay, Touch N’ Go Wallet, and Grab Pay are more popular in Malaysia. In Indonesia, there are several of server-based e-money (e-wallet) providers such as Go-Pay, OVO, LinkAja, DANA. E-wallet is a type of e-money (Aji et al., 2020) where the money is stored in a server, not in a chip card. One form of mobile payment alternative is e-wallets payment. Based on the Global Consumer Insight Survey 2019, there is a 67% customer or 19% growth in Thailand who already engaged in a mobile payment transaction, after Vietnam and Middle East countries by 24% and 20% growth, respectively. Therefore, the WHO suggested using digital money when possible (Brown, 2020).īefore this outbreak, cashless payment through smartphones already gained popularity (Andrieu, 2001) in several developing countries (Capgemini, 2019) such as Thailand, Vietnam, and Indonesia PWC ( 2019). Physical money can be the medium for the virus when it is touched by an infected person. As known, novel coronavirus or SARS-Cov2 can be easily transmitted if the droplets land on inanimate objects nearby an infected individual and are subsequently touched by other individuals (Ather et al., 2020). However, studies examining the COVID-19 pandemic effect on the way consumers make a payment remain scarce. Previous research has also already shown the pandemic effect on business in general (Swift, 2009). Recent papers show that physical distancing policy due to Corona Virus Disease 2019 (COVID-19) has significantly affected socio-economics (Fernandes, 2020 Nicola et al., 2020), finance (Goodell, 2020), and supply-chain (Ivanov, 2020 Turner & Akinremi, 2020). Besides, perceived usefulness fully mediated government support-intention to use e-wallets relationship, and partially mediated the effect of perceived risk on intention to use e-wallets. The results show that the effects of government support on the intention to use e-wallets differ between countries. The model is tested using PLS-Structural Equation Modeling (SEM) approach. Both countries are selected because Indonesia and Malaysia can be considered as the two-worst countries in ASEAN affected by COVID-19. As a result, 259 total respondents from Indonesia and 207 from Malaysia are collected. Questionnaires are distributed to the respondents by using a proportional sampling technique.
To give more fruitful insight, another major contribution of this study is investigating the group difference between Indonesia and Malaysia in the overall model.
Due to a lack of study on this topic, the present study contributes to the literature by examining the effect of perceived risk, government support, and perceived usefulness on customers’ intention to use e-wallet during COVID-19 outbreak. People are worried that novel coronavirus (SARS-Cov2) can be transmitted through physical money. Government authorities in a growing number of countries are taking actions to encourage contactless payments as the COVID-19 pandemic escalates. Physical distancing policy that is encouraged by the World Health Organization (WHO) has inspired consumers to do contactless activities, including payment transaction.
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